Your suggestions, compliments or complaints are important to us as they help us improve our services. On this page you can do it in two ways:

Use the Broken Link / Website Issue Feedback Box to report any technical problems

You can also give your feedback on how CVA works, what you like and what you want to see improved - see the box on the right for how.

What happens next? We aim to answer your query as soon as possible, normally within a couple of days. Where we need longer to investigate, we will contact you to tell you who is dealing with your feedback and when to expect a full response. If you want to read a detailed version of our complaints policy and procedure please ask for it, using the Feedback Box.

If you prefer to speak to someone, you can call any CVA staff member direct, using their details found on the relevent sub page. You can find when and where they work by looking at CVA Staff, under About Us. You can also write to Croydon Voluntary Action, 82 London Road, Croydon CR0 2TB.
 
 

Complaint: We aim to resolve all complaints at the earliest opportunity and to your satisfaction. After you have received your response, we will be in contact to ask how you felt your complaint was handled. If you are not satisfied with the response to your complaint, you can ask for this to be reviewed by a more senior manager. If, after this, you feel that we have not dealt fully with your complaint or you are unhappy with the way it was handled, you can contact our Board. 

Compliment: If you have sent us a compliment we will make sure the people concerned know about it and let you know that this has been received.

Suggestion: We use suggestions to help us improve the services we provide. We will make sure the people concerned know about it and let you know that this has been received.

For all of these, at the moment email: website@cvalive.org.uk.