Croydon's Health and Wellbeing Board are consulting with residents and other key stakeholders on a draft PNA (pharmaceutical needs assessment) document and would like to hear your views. 

What are pharmaceutical services?
Pharmaceutical services are one of the many services provided under the NHS by community pharmacies and include:

  • dispensing of medicines and appliances on prescription
  • sale of medicines to the public
  • providing advice to the public on medicines, coping with ill health or general health and well being
  • receiving waste medicines for safe destruction.

Some pharmaceutical services may be provided by dispensing GP practices or dispensing appliance contractors. There are no dispensing GP practices in Croydon.

Who are they consulting and why?
They are required to consult with any patient and consumer who lives in the borough, or community group within the borough, who have an interest in the provision of pharmaceutical services. It is assumed that everyone living in Croydon may require services provided by community pharmacies and appliance contractors and are therefore consulting with Croydon residents and other stakeholders and welcome the views from anyone living in Croydon or anyone providing pharmaceutical services in Croydon.

About Croydon

  • Croydon has a population of 382,304, which is projected to rise to 415,979 by 2025.
  • There are plans to develop up to 3,260 homes by 2021 to help support the growing population and demand for housing.
  • Croydon has a high level of diversity with 47.3% of the population describing themselves as white and just under 45% of the population coming from Black, Asian and Minority Ethnic (BAME) communities.
  • Croydon is the 19th (out of 32) most deprived boroughs in London. There are 83,078 (21.9%) people who live amongst the 20% most deprived people in the country. The four most deprived wards are Fieldway, New Addington, Broad Green and South Norwood. Deprivation is measured using the following seven indicators: income, employment, health deprivation and disability, education, skills and training, barriers to housing and services, crime and living environment.
  • Average life expectancy at birth for males born between 2013-2015 is 80.4 years, compared to the London average of 80.2 years. The average life expectancy for females born in the same period is 83.4 years which is slightly below the London average of 84.1 years.


Community pharmacies in Croydon

  • There are 20.1 community pharmacies per 100,000 population in Croydon. This figure is slightly below the London average of 21.7 and the national average of 21.5.
  • The majority of community pharmacies in Croydon are open weekday evenings after 6pm (64%) and Saturdays (87%). A number are also open on Sundays (20%).
  • There is also a much higher proportion of independently owed pharmacies at 49% compared to the national average of 38%.
  • All residents in Croydon have an average drive time to a community pharmacy of not more than 15 minutes, and just over 98% within a 20-minute walk to a community pharmacy.


Feedback on pharmaceutical services
Views of pharmacy service users were gained from a questionnaire circulated for comments from the general public in the summer of 2017.

From the 272 responses received from the public questionnaire:

  • 84% have a regular or preferred pharmacy
  • 61% visit once a month or more for themselves and 61% visit once a month or more for someone else
  • When considering choosing a pharmacy, 73% rated as important that the pharmacy is close to their home; 48% rated the pharmacy is close to their GP surgery; 13% that the pharmacy is close to where they work. Having friendly staff (55%) and expertise/quality of service (38%) were also important factors
  • 44% walk to their community pharmacy; 39% use a car/taxi; 14% use public transport
  • 81% can travel to their pharmacy within 15 minutes, and 93% within 30 minutes
  • 92% had no difficulties travelling to their pharmacy; of those that had difficulties, 48% (11 respondents), had parking difficulties
  • 46% of respondents prefer to visit on Monday to Friday, and for a further 39% it varies. There are 10% who prefer to visit on Saturdays and only 1% on Sundays
  • For 45% of respondents the preferred time to visit their pharmacy varies. Only 2% prefer to visit late evening (after 8pm)
  • Among the services that most respondents would like to see provided by their local pharmacy were repeat dispensing (82%), flu vaccination (56%), stopping smoking/nicotine replacement therapy (33%); minor ailments service (33%)

Croydon is well-served with community pharmacies, with the rate of provision similar to both the London and national average. Thre is excellent access to a range of services provided by community pharmacies and applicance contractors across the borough.

As a result, the Croydon Health and WellBeing Board  do not believe there are any gaps in provision of necessary pharmaceutical services in Croydon. But we would like to know your views as a resident of Croydon.

The consultation runs until the  21st January 2018. Your comments will inform the final Pharmaceutical Needs Assessment which will be produced by 1st April 2018.

Take part here

If you require a printed copy, please contact: Ana Rodriguez, call 01442 927972, or email

The final copy will be available on Croydon Council’s website and the Croydon Observatory.