Payment Arrangements

Universal Credit
Universal Credit customers will receive their December payment within their usual 7-day payment period. Payments will not be delayed due to the Christmas and New Year public holidays.

All Others
All other customers will receive their benefit payments on specific dates:

  • Customers expecting a payment on 22, 25, 26 and 27 December 2017will be paid on 22 December 2017
  • Customers expecting a payment on 29 December 2017 and 1 January 2018 will be paid on 29 December 2017

Opening times: Date Arrangement
Monday 18 to Friday 22 December 2017
All of our offices will be open as normal
Saturday 23 December
Child Maintenance Group will be open until 1pm and Debt Management will be open, other parts of Operations will be closed unless overtime is offered
Monday 25 December 2017(Christmas Day – public holiday)
All of our offices will be closed
Tuesday 26 December 2017(Boxing Day – public holiday)
All of our offices will be closed
Wednesday 27 December 2017(Christmas closure day – except Scotland)
Offices in England and Wales will be closed unless overtime is offered, offices in Scotland will open as normal
Thursday 28 December 2017 All of our offices will be open as normal
Friday 29 December 2017
All of our offices will be open as normal
Saturday 30 December 2017
Child Maintenance Group will be open until 1pm and Debt Management will be open, other parts of Operations will be closed unless overtime is offered
Monday 1 January 2018 (New Year’s Day – public holiday)
All of our offices will be closed
Tuesday 2 January 2018 (public holiday – Scotland only)
Offices in England and Wales will be open as normal, offices in Scotland will be closed unless overtime is offered
Wednesday 3 January 2018 onwards
All of our offices will be open as normal

Information about payment dates and opening times will be available on GOV.UK from the middle of November.  You are advised to check this regularly for any changes or updates.