How to cope with conflict & difficult people
“Handling Conflict and Difficult People” course (ref. HCDP) 

This course focuses on:
• understanding the causes of difficult behaviour
• developing skills to manage conflict & challenging interactions a
(both are crucial for maintaining mental health & wellbeing).

Key topics:
• de-escalating & resolving conflict
• interpreting & managing non-verbal communication (eg body language)
• handling anger more effectively
• strategies for dealing with 21 types of difficult people
• practical tips for restoring strained relationships
• understanding & applying the DISC Personality Styles model to reduce 
conflict & improve communication with different personality types.

By applying the course’s principles & practical tips, participants should be better equipped to handle conflict & difficult behaviours in various types of relationships.

Start: Monday 9 November 2026
Duration: 4 sessions of 2 hours 
When: Monday evenings 7.15-9.15pm
Cost: Free of charge
Where: Lower Hall, Purley Baptist church, 
 Banstead Rd, Purley CR8 3EA 
To book your place, or for more details, contact Purley Baptist Church Office 
(0208 668 0422 or office@purleybaptist.org). 

There are limited places; so, to avoid disappointment, book early.