Published date: 15 September 2026
Closing date: 29 September 2026
Salary: £27,269 - £33,366
Workplace: Hybrid working
Contract: Fixed-term contract, until 31 March 2028
Hours: 35 hours per week
About the role
Citizens Advice Croydon is a well-established local charity serving the London Borough of Croydon.
The successful candidate will ideally have the required specialist debt advice accreditation and have completed training to casework level. However, we will consider appointing a trainee and to provide the training needed to achieve competence in this role. If you have experience of providing advice at generalist level or knowledge of financial services, a trainee opportunity like this may be for you.
In this role you will assess each client's situation in depth, identifying the most appropriate strategies to resolve their debt issues while exploring every opportunity to maximise income. You will guide and empower clients to understand their options whilst taking direct action for those who are more vulnerable, such as negotiating with creditors to prevent escalation and protect the client from further harm.
We offer a warm and friendly working environment, hybrid working arrangements, generous leave and other employee benefits and the opportunity to develop professionally.
How to apply:
To request a job pack please email ceo@croydoncab.org.uk
You can email ceo@croydoncab.org.uk to find out more information about this role and how to apply.
Deadline: Apply before 5pm on 29 September 2026.