Speakers and presentations, October 2024
Rhi Hughes, Community Engagement Manager, South West London Law Centres
South West London Law Centres (SWLLC) have a small team in Croydon. Please check the housing issue is something we can assist with:
W: SWLLC website: www.swllc.org | Submitting a housing enquiry: https://swllc.org/get-advice/housing/
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Turn Up Tuesday: Every Tuesday from 10 am – 4 pm at SWLLC Croydon Office. A Drop-in service located at our Croydon office on the 5th Floor, Davis House, Robert Street, CR0 1QQ. This service helps with cost of living advice, benefit entitlement advice, bailiffs and other financial difficulties W: swllc.org/turn-up-tuesdays/
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Temporary Accommodation Community Action Meetings: For those in temporary accommodation in Croydon, we are at the South Norwood Community Kitchen, 44b Portland Road, South Norwood, SE25 4P. On 1st Thursday of the month sharing lunch and campaign planning from 1pm.
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To discuss systemic issues you are seeing/experiencing, temporary accommodation campaign or community engagement contact: community@swllc.org. Rhi covers this email account, her email address is Rhiannon.hughe@swllc.org
David Ashton, Welfare Rights Advice Project Manager, Hear Us
Presentation Slides https://cvalive.org.uk/assets/documents/hear-us-presentation
Hear Us Welfare Rights Advice Project: We listen, signpost and support working age and older adult Croydon residents who struggle with their mental health. Appointments for those meeting our criteria for support can be arranged during office hours Monday – Friday. We consider a home visit in exceptional circumstances. E: welfare-rights@hear-us.org | W: http://www.hear-us.org/welfare-rights | T: 020 8681 6888 * If you go to voicemail please leave your name and number and the reason for your call
Grace Brown, Wellbeing Advisor-Wellness Team, Croydon BME Forum
Croydon Health and Wellbeing Space (CHWS) Service Summary: https://cvalive.org.uk/assets/documents/chwb-housing-support-summary-2
Based at the Whitgift Centre, Croydon the Advice Team provides tailored short-term advice, signposting and guidance on Finance and Housing Support, Form filling (this service is via appointment only), Welfare Benefits Advice (Phone appointments available every Monday and Thursday 09:30 -15:30), Department of Work & Pensions (DWP) drop-in session: Every other Friday from 10:00-13:00 (No appointment required).
We are open Monday - Saturday - drop ins are welcome between 10am – 1pm. All services are FREE. No referral is needed, people can self-refer by either dropping in, calling 0203 154 539, or emailing for support [chws@mindincroydon.org.uk]chws@mindincroydon.org.uk Drop in, or call for an initial 20-minute chat, or, to book an appointment
Belinda Batt, Croydon Council Welfare rights adviser
Croydon Council Welfare Benefits Advice (WBA) Summary: https://cvalive.org.uk/assets/documents/croydon-council-wba-summary
WBA Referral Form: https://cvalive.org.uk/assets/documents/croydon-council-welfare-benefi
Croydon Council Welfare Benefit Advice, supports Council Tenant residents
Summary of housing support from Organisations unable to attend the session
Age UK Croydon
Information & Advice Summary of Housing Support: https://cvalive.org.uk/assets/documents/age-uk-croydon-housing-support
Helping Croydon residents over age 50 with telephone and in-person support including home visits where needed.
Advice: our trained advisers support Croydon people with one-off advice and casework on a range of areas, including local services, health, social care, housing, benefits, money and transport
Helpline: 020 8686 0066 – our helpline is open every weekday from 10am to 4pm for information, signposting and onward referrals for advice or to other services
Croydon Council Housing Support Services
Croydon Council Housing Presentation: https://cvalive.org.uk/assets/documents/croydon-council-housing-presen-4
Housing Support Summary: https://cvalive.org.uk/assets/documents/croydon-council-housing-suppor
Useful information and Croydon Council Website Links
Homeless prevention and intervention
The main point of access is though Croydon Council housing assessment tool: Housing Options Self-Help Tool
Walk in access: Bernard Weatherill House, 8 Mint Walk, Croydon CR0 1EA
Opening hours: Monday: Tuesday, Thursday, Friday 8.30am - 4.45pm, Wednesday, 1pm - 4.45pm
Referred by statutory body: dutytorefer@croydon.gov.uk |Referred by internal service (includes joint assessment)
Email: homeless-intervention@croydon.gov.uk | Homeless Support Team (HST) E: hst@croydon.gov.uk | T:0208 726 6000 Ext 26309
Support if homeless/at risk of being homeless: https://www.croydon.gov.uk/housing/housing-support/homelessness
Housing Self Help Tool: [www.croydon.gov.uk/housing/yourhome/housing-helptool]www.croydon.gov.uk/housing/yourhome/housing-helptool
Housing Support: https://www.croydon.gov.uk/housing/housing-support
Housing T: 020 8726 6100 | E: hsg-rehousing@croydon.gov.uk | W: [www.croydon.gov.uk/housing]www.croydon.gov.uk/housing
Housing Benefit: https://www.croydon.gov.uk/benefits/housing-benefit
Revenues and benefits (including council tax and housing benefits): T: 020 8726 7000
Form Filling: If you or the person you care for need support filling in the forms, visit Access Croydon (Bernard Weatherill House, Mint Walk, Croydon CR0 1EA) or telephone the Croydon Council Housing Team on 020 8726 6100.
Citizens Advice Croydon (CAC)
We provide Information, advice, and casework on: Landlord notices and possession action, Rent increases, Tenancy agreements and general tenancy issues, D Citizens Advice Croydon (CAC) isrepair, Succession, Homelessness and allocations, Deposit issues, Miscellaneous housing matters. Clients needing support should call the CAB advice line on 0808 2787 960 or complete the online enquiry form on the website here.
For more information about Citizens Advice Croydon W: [www.citizensadvicecroydon.org]www.citizensadvicecroydon.org
His Grace Croydon (North-East Community Hub)
Drop-In Service Housing Support Summary: We provide housing, benefits, homelessness, asylum and employment support to Croydon residents. Open to the Public - Registration on arrival). Every Tuesday from 1 pm to 3 pm at His Grace House, 80-82 Beulah Road Thornton Heath, Croydon.CR7 8JF. | E: info@hisgrace-evangelicaloutreach.co.uk | T: 07946 546 507 | W: www.hisgrace-evangelicaloutreach.co.uk
Mind in Croydon
Drop-in/Referral Service Summary
Based at the Croydon Health & Wellbeing Space in central Croydon (in partnership with Croydon BME Forum) we support for people aged 18 years and over, registered with a GP in Croydon who are experiencing, or recovering from mental health problems as part of their recovery. This is a space to receive advice, guidance and signposting, alongside clinical support from our Clinical Psychology team, under one roof for any Croydon resident, or who may wish to access the services of a mental health advocate, who does not meet the criteria required to access an IMHA.
Benefits Support: https://www.mindincroydon.org.uk/how-we-can-help/support/benefits-help/
Croydon Drop In
Advice & Rights Service Summary: https://cvalive.org.uk/assets/documents/croydon-drop-in-housing-suppor
Advice: Our Advice & Rights service is FREE and confidential one-off advice and casework on a range of areas, including local services, health, social care, housing, benefits, money and transport. Our trained advisers offer support, advice, and advocacy to Young People aged 10-25 and parents residing in Croydon.
Croydon Voluntary Action – One Croydon Training Useful Information
How to search the Croydon Simply Connect Directory for Housing Support (Insert Video below this title) https://cvalive.org.uk/assets/documents/housing-croydon-simply-connect
CVA Directories/booklets: Autism Services in Croydon, Domestic Abuse and Sexual Violence, Debt Advice in Croydon, Dementia Support in Croydon, Food Banks in Croydon and Rough Sleepers Support in Croydon. W: https://cvalive.org.uk/directories/
CVA group training calendar: We are continually adding new training throughout the year W: https://cvalive.org.uk/calendar/
One Croydon Training Resources: You can find recordings and meeting notes from previous One Croydon Training session W: https://cvalive.org.uk/support-for-groups/resources-from-training/