One Croydon Training - Housing Awareness Workshop 1: Housing Options
Meeting Notes – 12 November 2025
A big thank you to Farah and Katherine from Shelter who delivered the first of four Housing Awareness training sessions for Croydon’s frontline workers as part of the One Croydon Training programme.
Farah Hussain: Farah_Hussain@shelter.org.uk | W: https://england.shelter.org.uk/
Farah Hussain: Farah_Hussain@shelter.org.uk | W: https://england.shelter.org.uk/
National Homelessness Advice Service (NHAS) Resources for Professionals
Costs of renting | tenant fees and other costs | banned tenant fees and penalties for landlords: https://england.shelter.org.uk/professional_resources/legal/costs_of_renting/tenant_fees_and_other_costs/banned_tenant_fees_and_penalties_for_landlords
Costs of renting | tenant fees and other costs | banned tenant fees and penalties for landlords: https://england.shelter.org.uk/professional_resources/legal/costs_of_renting/tenant_fees_and_other_costs/banned_tenant_fees_and_penalties_for_landlords
Benefits/DSSDiscrimination: https://england.shelter.org.uk/housing_advice/private_renting/how_to_challenge_dss_discrimination & https://england.shelter.org.uk/media/press_release/no_dss_landmark_court_ruling_confirms_housing_benefit_discrimination_unlawful
Directgov Local Housing Allowance rates: https://lha-direct.voa.gov.uk/
Bridge Housing Solutions: Works with Local Authorities, Housing Associations, and Charities across the UK to secure permanent and affordable social housing for homeless families W: https://www.bridgehousingsolutions.co.uk/
Section 17 Accommodation: https://www.project17.org.uk/resources/about-section-17/
Housing Advice for Professionals: https://england.shelter.org.uk/professional_resources/advice/housing
One Croydon Training
Housing Awareness Workshop 2: Domestic Abuse and Housing
Housing Awareness Workshop 2: Domestic Abuse and Housing
Meeting Notes – 9 December 2025
A big thank you to Farah from Shelter who delivered the second Housing Awareness training session for Croydon’s frontline workers as part of the One Croydon Training programme and the 16 Days of Activism against Gender Based Violence campaign. Farah expertly steered us through this vital topic of Domestic Abuse and Housing.
Housing Allocation policy: https://www.croydon.gov.uk/sites/default/files/2025-07/london-borough-of-croydon-draft-social-housing-allocation-scheme-april-2025.pdf
Shelter link for domestic abuse and housing: https://england.shelter.org.uk/professional_resources/legal/homelessness_applications/homelessness_and_threatened_homelessness/homelessness_due_to_violence_or_domestic_abuse
Rights of Women free family law advice : https://www.rightsofwomen.org.uk/get-advice/call-our-advice-lines/
Farah Hussain: Farah_Hussain@shelter.org.uk | W: https://england.shelter.org.uk/
Farah Hussain: Farah_Hussain@shelter.org.uk | W: https://england.shelter.org.uk/
Organisations supporting those with housing issues in Croydon
Temporary Accommodation Community Action Meeting:
If you are in temporary accommodation in Croydon, we are at the South Norwood Community Kitchen on the 1st Thursday of the month sharing lunch and campaign planning from 10.30am - 1.30pm. We are joined by SWLLC housing paralegals to provide one off housing advice. The community kitchen is at 44b Portland Road, South Norwood, SE25 4PQ. W: https://swllc.org/outreach/
If you are in temporary accommodation in Croydon, we are at the South Norwood Community Kitchen on the 1st Thursday of the month sharing lunch and campaign planning from 10.30am - 1.30pm. We are joined by SWLLC housing paralegals to provide one off housing advice. The community kitchen is at 44b Portland Road, South Norwood, SE25 4PQ. W: https://swllc.org/outreach/
Age UK Croydon can help with:
Housing options: Information and advice on various housing options, including sheltered and extra care housing.
Applications: Assistance with applications for council housing, housing associations, and alms houses.
For more information: https://croydon.simplyconnect.uk/activities/f78ed530-7b2f-11ef-bd69-c38680644bf8/housing-support?
Housing options: Information and advice on various housing options, including sheltered and extra care housing.
Applications: Assistance with applications for council housing, housing associations, and alms houses.
For more information: https://croydon.simplyconnect.uk/activities/f78ed530-7b2f-11ef-bd69-c38680644bf8/housing-support?
Citizens Advice Croydon (CAC)
We provide Information, advice, and casework on: Landlord notices and possession action, Rent increases, Tenancy agreements and general tenancy issues, Disrepair, Succession, Homelessness and allocations, Deposit issues, Miscellaneous housing matters. Clients needing support should call the CAB advice line on 0808 2787 960 or complete the online enquiry form on the website here. For more information about Citizens Advice Croydon W: www.citizensadvicecroydon.org
We provide Information, advice, and casework on: Landlord notices and possession action, Rent increases, Tenancy agreements and general tenancy issues, Disrepair, Succession, Homelessness and allocations, Deposit issues, Miscellaneous housing matters. Clients needing support should call the CAB advice line on 0808 2787 960 or complete the online enquiry form on the website here. For more information about Citizens Advice Croydon W: www.citizensadvicecroydon.org
Croydon Council Homeless prevention and intervention
Domestic violence and homelessness: Your options if you can’t stay in your home due to domestic violence https://www.croydon.gov.uk/housing/housing-support/homelessness/reasons-homelessness/domestic-violence-and-homelessness
Domestic violence and homelessness: Your options if you can’t stay in your home due to domestic violence https://www.croydon.gov.uk/housing/housing-support/homelessness/reasons-homelessness/domestic-violence-and-homelessness
Make a housing advice and homelessness application: step by step
Croydon Council’s housing and homelessness service is appointment-only.
You can contact them by phone 020 8726 6100 or by applying online through their Housing Online system to get help and arrange an appointment. Telephone lines are open Monday to Friday from 9:00 AM to 4:00 PM. For housing and homelessness queries, you can drop in at the specified address, call, or email housing@croydon.gov.uk.
Referred by statutory body: dutytorefer@croydon.gov.uk
Referred by internal service (includes joint assessment)
E: homeless-intervention@croydon.gov.uk Homeless Support Team (HST)
E: hst@croydon.gov.uk | T:0208 726 6000 Ext 26309
Croydon Council’s housing and homelessness service is appointment-only.
You can contact them by phone 020 8726 6100 or by applying online through their Housing Online system to get help and arrange an appointment. Telephone lines are open Monday to Friday from 9:00 AM to 4:00 PM. For housing and homelessness queries, you can drop in at the specified address, call, or email housing@croydon.gov.uk.
Referred by statutory body: dutytorefer@croydon.gov.uk
Referred by internal service (includes joint assessment)
E: homeless-intervention@croydon.gov.uk Homeless Support Team (HST)
E: hst@croydon.gov.uk | T:0208 726 6000 Ext 26309
Homeless: For support if you’re homeless/at risk of being homeless. https://www.croydon.gov.uk/housing/housing-support/homelessness
Housing Support: https://www.croydon.gov.uk/housing/housing-support
Housing: T: 020 8726 6100 | E: hsg-rehousing@croydon.gov.uk | W: www.croydon.gov.uk/housing
Housing Benefit: https://www.croydon.gov.uk/benefits/housing-benefit
Revenues and benefits (including council tax and housing benefits): T: 020 8726 7000
Form Filling: If you or the person you care for need support filling in the forms, visit Access Croydon Office (Bernard Weatherill House, Mint Walk, Croydon CR0 1EA) or telephone the Croydon Council Housing Team on 020 8726 6100.
Form Filling: If you or the person you care for need support filling in the forms, visit Access Croydon Office (Bernard Weatherill House, Mint Walk, Croydon CR0 1EA) or telephone the Croydon Council Housing Team on 020 8726 6100.
Croydon Voluntary Action: Useful Information
Croydon Simply Connect Directory
Croydon Simply Connect Directory
- Domestic Abuse support Click Here
- Housing Support Click Here
- How to search the Croydon Simply Connect Directory for Support Click here
CVA Directories/booklets: Autism Services in Croydon - Domestic Abuse and Sexual Violence - Debt Advice in Croydon - Dementia Support in Croydon - Food Banks in Croydon - Rough Sleepers Support in Croydon. These can be found on the home page of our website https://cvalive.org.uk/directories/
One Croydon Training Programme
- CVA Training Calendar: We are continually adding new training throughout the year W: https://cvalive.org.uk/calendar/
- One Croydon Training Resources You can find recordings and meeting notes from previous Training sessions https://cvalive.org.uk/support-for-groups/resources-from-training/
- CVA e-updates https://cvalive.org.uk/news/ For up to date local news and initiatives, as well as bringing you information about funding, resources and local events. If you wish to receive this direct to your in box please Subscribe. See our recent newsletters and mailouts here.