Free Fuel Debt in the Community Training
Thursday 06 February 2020
10:00 to 16:30
NEA/City & Guilds Level 2 Award in Fuel Debt Advice in the Community
This course is run by National Energy Action, the national charity for fuel poverty, and it will give delegates a good overview of energy bill and energy tariffs, support available to residents from their energy suppliers, as well as a detailed understanding of support available to residents at risk of falling into debt to their energy suppliers. There is the option of taking an open book exam and gaining a Level 2 qualification – you will need to submit the exam paper within a couple of weeks of the training.
Suitable for:
Course Objectives:
The course will explain:
- causes of and identify solutions for fuel debt
- customer, supplier and private landlord responsibilities
- how to read meters, fuel statements and rectify common billing errors
- suppliers’ customer service processes and complaints procedures
- tariff and payment options, Warm Home Discount Scheme, grants and other forms of assistance – including trusts and hardship funds
Course Content:
- The causes of fuel debt
- Electricity, gas meters and recording consumption
- Consumer, private landlord and fuel supplier’s rights and responsibilities
- Tariff and payment options
- Fuel statements
- Common billing errors
- Definitions of vulnerability used by the energy industry
- Contacting the supplier and complaints procedures
- Switching
- Help available to low-income and vulnerable families – including Priority Services Register, Warm Home Discount Scheme, trust and hardship funds
Assessment:
To gain a Level 2 City & Guilds qualification an option assessment is now available. This consists of an open book exam which will take a maximum of three hours to complete. Candidates are encouraged to use their course hand-outs to help complete the exam.
Book using contact below.
| Contact |
Malcolm Bell Malcolm.bell@croydon.gov.uk 02087266000 |
|---|---|
| Location |
Heathfield Training Centre, Ballards Way Croydon CR0 5RH (view map) |
| Cost | Free |