Title Free Fuel Debt in the Community Training

NEA/City & Guilds Level 2 Award in Fuel Debt Advice in the Community

This course is run by National Energy Action, the national charity for fuel poverty, and it will give delegates a good overview of energy bill and energy tariffs, support available to residents from their energy suppliers, as well as a detailed understanding of support available to residents at risk of falling into debt to their energy suppliers.   There is the option of taking an open book exam and gaining a Level 2 qualification – you will need to submit the exam paper within a couple of weeks of the training.

Suitable for:

The course is designed for frontline staff working with low-income and vulnerable households who may be in fuel debt or at risk from fuel debt.

Course Objectives:

The course will explain: 

  • causes of and identify solutions for fuel debt
  • customer, supplier and private landlord responsibilities
  • how to read meters, fuel statements and rectify common billing errors
  • suppliers’ customer service processes and complaints procedures
  • tariff and payment options, Warm Home Discount Scheme, grants and other forms of assistance – including trusts and hardship funds

Course Content:

  • The causes of fuel debt
  • Electricity, gas meters and recording consumption
  • Consumer, private landlord and fuel supplier’s rights and responsibilities
  • Tariff and payment options
  • Fuel statements
  • Common billing errors
  • Definitions of vulnerability used by the energy industry
  • Contacting the supplier and complaints procedures
  • Switching
  • Help available to low-income and vulnerable families – including Priority Services Register, Warm Home Discount Scheme, trust and hardship funds


To gain a Level 2 City & Guilds qualification an option assessment is now available. This consists of an open book exam which will take a maximum of three hours to complete. Candidates are encouraged to use their course hand-outs to help complete the exam.

Book using contact below.

Date and Time 06/02/20 from 10:00 to 16:30
Contact Malcolm Bell
Location Heathfield Training Centre, Ballards Way
(view map)
Cost Free

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