Title City & Guilds Level 2 Award Fuel Debt Advice in the Community

Delivered across three webinars these courses aims to provide an understanding of the causes of fuel debt, issues householders may face with meters, fuel statementspayment and tariff options. It also considers consumersprivate landlords and fuel suppliers obligations, as well as complaints procedures and support available for low-income and vulnerable households. 
Webinars are delivered live by expert tutors to small groups to ensure a good level of interaction and support for learners.   

Free Places
Free places are available to frontline staff and volunteers that regularly encounter those in or at risk of fuel poverty – i.e. essentially those on a low income / in a vulnerable situation and who are struggling to manage gtheir household bills.  Free places will only be offered to non -commercial organisations.


  • causes of and identify solutions for fuel debt
  • customer and supplier responsibilities
  • how to read meters, fuel statements and rectify common billing errors
  • suppliers’ customer service processes and complaints procedures
  • tariff and payment options, Warm Home Discount Scheme, grants and other forms of assistance – including trusts and hardship funds


  • The causes of fuel debt
  • Electricity, gas meters and recording consumption
  • Consumer and fuel supplier’s rights and responsibilities
  • Tariff and payment options
  • Fuel statements
  • Common billing errors
  • Definitions of vulnerability used by the energy industry
  • Contacting the supplier and complaints procedures
  • Switching
  • Help available to low-income and vulnerable families – including Priority Services Register, Warm Home Discount Scheme, trust and hardship funds


To gain a Level 2 City & Guilds qualification an option assessment is now available. This consists of an open book exam which will take a maximum of three hours to complete. Candidates are encouraged to use their course hand-outs to help complete the exam.

DURATION – 3 X half-day (2.5 hour) webinars = 1 course


The course will be split across three webinars delivered live via Zoom (video conferencing facility) by our expert tutors to small groups to ensure a good level of interaction and support for learners. Participants will require a device with a camera and sound.


The full course consists of three webinars, learners must attend all three sessions to complete the course and take the exam.

June:  14th, 15th, 16th.  1.30pm - 4.00pm

July:  30th June, 1st, 2nd July  9.30am - 12noon

August: 9th, 10th, 11th 1.30pm - 4.00pm

August:  23rd, 24th, 26th August 13.0pm - 4.00pm

Book here

Date and Time 14/06/21 from 13:30 to 16:00
Location Online
Cost Free

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