What you’ll learn:

• Identifying issues and exploring routes to resolution
• Techniques to de-escalate and manage tensions
• Staying calm and professional under pressure
• Recognising causes and prevent escalation

Eligibility criteria:

• You are aged 19 +
• You live in a London/Greater London borough
• You are not in full time education
• You have not achieved this qualification before
• Have permission to live in the UK for at least 12 months from the first day of learning

Interested? Please complete the Participant Enrolment Form (via the Book button). Once received, a member of our team will contact you and refer you to the training provider, who will then confirm your enrolment and share the joining link.

To register