Healthwatch Croydon were commissioned by Age UK Croydon to provide independent insight of service user experience of the service as part of a wider evaluation. The report Client experience of Croydon’s Personal Independence Coordinator Programme shows the insight from 64 telephone interviews with service users between August and October 2021 who had completed the programme six months prior to the interview.
Healthwatch Croydon asked about what they had support with, what long term impact it made and whether their confidence increased as a result. This helped One Croydon Alliance and Age UK Croydon evaluate the success of the programme and consider improvements for the future development of the programme.
Click here to read about their findings and to download the report.